威廉希尔网

MENU

We are #RooReady for fall semester classes. Learn more about the UMKC response to the global COVID-19 pandemic and get the latest updates and safety information from the .

Support Services

Technology Support Center

威廉希尔网the technology support center offers a full range of computer related services - from first point of contact to advanced technical support for university computers and peripherals. our team works to resolve computer and account related technical issues remotely on first contact where possible. if the problem cannot be resolved remotely, technicians will go onsite to find a solution. customer requests may also be escalated to other subject matter experts within information services, as appropriate.


威廉希尔网our team provides support for hardware warranty repairs, software distribution, disk imaging and mobile device support. we also efficiently manage over 1000 lab and classroom computers across campus. virus control and security incident response are other critical services supported by the technology support center.


We have technicians located in several hubs on the UMKC campus. The Technology Support Center is available by calling 816.235.2000 or email techsupportcenter@denizlerden.com.

 

You can also submit an online request威廉希尔网 for help. Please note that to submit a technical issue or request you will need to login with your UMKC Username and password.

 

The automated IS chatbot is available at denizlerden.com/is: 24 hours a day, 7 days a week, 365 days a year.

 

Our extended hours of operation for remote support will continue through the Summer 2020 semesters.

Monday - Friday 8 AM - 8 PM
Saturday and Sunday

Closed

NOTE: An answering service is available after hours
to report network outages or other IT emergencies.

 

Report a Problem Online

to report an it issue or request a new service please click on the bell icon below. please note that to submit a technical issue or request you will need to login with your umkc username and password.

Hardware Procurement

support services leverages university of missouri and other state contracts to give our customers access to a plethora of high-quality items at discounted prices. additionally, we work closely with to manage the technical and business relationships with a large number of nationally-known and highly-respected vendors and manufacturers to ensure umkc is getting the best-in-class services and support for their it investments.


Before purchasing computing hardware, please consult with our business technology analyst, who can provide you with the expertise, guidance and detailed information regarding the configuration, purchase, delivery and warranty support options for computers, printers and other peripherals. Much of this information about our our standards, recommendations and the purchasing process is available at our IT Hardware Procurement website.


in addition to routine and ongoing purchase requests, hardware procurement is responsible for coordinating information and activities related to the provost’s annual workstation replacement program. the goal of the program is to provide a coordinated, cyclical replacement of aging computers on a three- or four-year lifecycle. this program has proven to be a cost-effective, efficient way to create a robust, standardized and sustainable computing environment for umkc faculty and staff.


For additional questions or requests for computers, mobile devices and computer-related peripherals, please email umkc-hardware@denizlerden.com or call Monte Churchman at 816.235.1444.

Software Procurement

Before purchasing software, please contact Support Services' knowledgeable business analyst who specializes in technology procurement. The university has purchased a number of site-licenses and has several volume purchase agreements in place for many software packages. It is possible that the software you need is already available at a low cost or no cost to your department. Questions about software availability, licensing and media distribution should be directed to UMKC Software Team 816.235.2220 or the Technology Support Center at 816.235.2000. Additional information on how to order Microsoft Campus Agreement or Select software licenses and media, as well as other information, can be found on the software resources website.

威廉希尔网 Students can find academically priced software at the UMKC Bookstore, conveniently located in the middle of campus in the Student Union.